Fox Limousine
Chicago's Premier Transportation Company                     

Frequently Asked Questions
TransportationPayments & Policies

Transportation Q&A’s… 

How far in advance do I need to make a reservation?

We recommend a 24 hour notice or as soon as you are aware of your travel plans to ensure availability. However, due to our size of our fleet, we are able to accommodate short notice. Please contact us for availability.

Do you confirm the reservation the day prior?

Yes, we only confirm when you are traveling to the airport.

Where do I meet my chauffer at the airport?

For pickups at O’Hare and Midway, first pick up your luggage and then contact us at 630.455.1910 and your car will be dispatched to your terminal door.

What happens if my flight is delayed?

We monitor all flights arriving at O’hare and Midway Airports. As the estimated time arrival for your flight arrives, we update your reservation with any changes of your arrival time. You do not need to call us if your flight is delayed.

What happens if my flight is cancelled?

We do not keep vehicles at the airports. Please notify us at 630.455.1910 if any changes of cancellation to your flight, so we can update and monitor your new flight information and arrival.

Payment Q&A’s… 

What methods of payments do you accept?    

We accept cash and all major credit cards; Visa, MasterCard, Discover and American Express.

If I am frequent travelor, can you store my credit card on file?

Yes we can do this for our client’s convenience, in which it will be stored securely and safely for piece of mind.

Do your rates vary based upon time of day or day of week?

The only additional charges applicable are for pickups before 4:00am or after 11pm. Please see our rates for further details or contact us.

What is standard gratuity?

Average standard gratuity is 15 to 20%.

Policies Q&A’s… 

What is your cancellation policy?

Due to the fact that all of our rides are prearranged, we require a minimum of one hour notice of any changes or cancellations. If one hour notice is not given, you will be charged half the fare so that we can compensate the driver for lost fuel or time.

Is there a grace waiting period?

Yes, there is a 15 minute grace period of scheduled pick up time. If the driver is required to wait more than 15 minutes after the scheduled pick up time, there will be a surcharge of a $1 per minute.

Do you provide child safety seats?

We do NOT provide child safety seats. However, all of our vehicles are properly equipped with standard seat belts. You are welcome to bring your own, but we are not able to store them for you while on your trip. Illinois Livery Insurance prohibits livery companies to provide or handle child seats and will refuse any claims in the event of an insurance claim.

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